Privacy Policy

1. Introduction

Welcome to WhatsX ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. Trust is the foundation of our CRM and automation platforms. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at Help@whatsx.in.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering on the WhatsX platform, expressing an interest in obtaining information about us or our products, or when contacting us.

• 👤
  Personal Credentials

  Name, email address, contact data, and encrypted passwords.

• 🏢
  Business & API Data

  WhatsApp Business API credentials, CRM pipeline structures, and webhook configurations.

3. How We Use Your Information

We process your personal information for these purposes in reliance on our legitimate business interests, in order to perform a contract with you, with your consent, and/or for compliance with legal obligations.

Our primary uses include:

• Facilitating account creation and logon processes securely.
• Routing high-volume WhatsApp messages with zero latency.
• Training isolated, private AI models (only if explicitly enabled by you).
• Providing world-class customer support and onboarding.

4. Data Sharing & Partners

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. Because our product integrates with Meta, specific data flows occur:

We may share your data with third-party vendors, such as AWS (Hosting), Stripe (Billing), and Meta (WhatsApp API delivery). All vendors are bound by strict DPAs (Data Processing Agreements).

5. WhatsApp API & Security

As an enterprise provider of WhatsApp integration services, we process end-user messages strictly in accordance with Meta's Business Policies.

We do not use your customer conversation data to train generalized, public AI models under any circumstances.

6. Your Privacy Rights

Depending on your location (e.g., GDPR in Europe, CCPA in California), you possess specific rights regarding your personal data:

• The right to request access and obtain a copy of your personal information.
• The right to request rectification (correction) or erasure (deletion) of your data.
• The right to restrict or object to the processing of your personal information.

To exercise these rights, simply email our Data Protection Officer.

7. Contact Us

We are always here to help you understand your data.